Salesforce Learns a Hard Lesson from AI Automation After 4,000 Job Cuts
Artificial intelligence is often presented as a shortcut to efficiency, cost savings, and faster growth. But Salesforce’s recent experience shows that AI adoption without balance can backfire. After laying off nearly 4,000 employees and replacing large portions of its customer support operations with AI agents, Salesforce executives have now admitted something rare in Big Tech: […]
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